Shipping + Tracking
I just placed an order, when will it ship?
Please allow 3 - 10 business days of processing and production time for your order to ship out. Most products are made and delivered in 3 - 5 days.
How long is the shipping time?
U.S orders will be shipped via USPS or UPS.
Average transit times to the United States: 3 - 7 business days
Average transit times to International: 5 - 14 business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped.
Can I cancel my order?
All sales are final.
I have entered an incorrect address.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
My item is faulty.
We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything is handmade, there is some potential for human error. Usually, we will pick this up and everything will be handled before your order is even dispatched. However, in the rare case that something does slip through, all you need to do is let us know. Take a look at the details below on how to do that:
If a product is faulty in any way, you may be eligible for product replacement. Contact our customer services team within 14 days using the contact form, quoting your name and order number.
A customer service representative will then talk you through next steps which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team.
- In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
- If the fault cannot be verified over email, you may need to return the item to us for inspection
- In that instance, a determination can then be made as to the state of the product
- Please do not send your products back to us without contacting a member of our team first
May we remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.
Please note we work in accordance with these provisions:
- Non-Faulty Goods: We cannot accept returns for product replacement of non-faulty goods because the products have been handmade specifically for you.
- Faulty Goods:To return faulty goods for product replacement you need to first contact a member of our Customer Services Team using the contact form.
We will only acknowledge returned goods for product replacement if they are sent using USPS or UPS 'Signed For' recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse USPS or UPS 'Signed For' recorded delivery postage costs.
It is only when we receive the item in its original state, that we will redo or recommend a remedy for a faulty item.
Please note: if the product is in in used condition, we will not be able to offer you a remedy for faulty workmanship where we may repair the item. Where there is a minor fault, we may suggest an alternative remedy.
I have a question that wasn't answered, can you please help?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 1-2 business days.